| Contract |
| In addition to the terms listed below, each monument sale has its own agreed contractual terms and conditions. Each facet of the sale of a monument will be concisely featured in the contract. Aspects may include but are not limited to design, size, color, lettering, freight, delivery, installation and payment options |
| Cemetery Acceptance and Delivery |
| Creative Design Headstones requires a signed approval from each cemetery before an order is confirmed and placed. This is a courtesy service provided to our customers to verify the order placed is within the cemeteries rules and regulations. Providing this service is to help the customer verify the cemetery will accept their order, however, it is solely the responsibility of the buyer to insure the item they are purchasing is within all cemetery rules and regulations. |
| Contract |
| In addition to the terms listed below, each monument sale has its own agreed contractual terms and conditions. Each facet of the sale of a monument will be concisely featured in the contract. Aspects may include but are not limited to design, size, color, lettering, freight, delivery, installation and payment options |
| Cemetery Installation Fees & Regulations |
| Creative Design Headstones is not responsible for any cemetery or installation fees. The prices you see on CreativeDesignHeadstones.com do not include the cost of installation. Many cemeteries will have fees for installation and endowment care that you will pay directly to them. Check with them to find out what those charges might be. Most cemeteries require payment in full before accepting delivery of a memorial. When you check with them about their rules and regulations, verify when the payment has to be made. It may be possible to pay them as soon as you order the memorial. |
| Creative Designs Headstones will do everything in its power to ensure that all memorials sold meet the requirements of the cemetery in which it is being installed. It is, however, ultimately the responsibility of the purchaser that the memorial conforms to cemetery regulations. |
| Natural Materials |
| When purchasing a memorial, the purchaser acknowledges that granite, stone and marble are natural materials with variations in color and characteristics. Occasionally, cemeteries require granite be a color of their choosing. Please contact the cemetery to see if a particular granite color is required. |
| Shipping |
| Delivery time varies depending on the size and scope of the memorial or project. All memorials are shipped via truck freight. The terms of shipping and installation will be addressed in each individual contract. Any special shipping requirements will be the responsibility of the purchaser. Special requirements may include but are not limited to lift gates, rescheduling of delivery and non-commercial delivery. Should your delivery incur damage during shipment, note the damages on the bill of lading. Contact us immediately and fax us a copy of the bill of lading so we can help you file a claim promptly. The shipping company will need to know the exact damage to the memorial. If possible, take a photo when you uncrate it-after noting the damage on the bill of lading. It is important to inspect the memorial immediately. The time frame to file a claim is usually 15 days. All merchandise should be retained in the original shipping container in the same condition when damage was discovered-until an inspection can be done. While Creative Design Headstones will assist in filing a claim for damages, we are not responsible for the memorial after the bill of lading has been signed and delivery has been accepted |
| Payment |
| Creative Design Headstones arranges contractually the terms of payment for each monument/memorial/project. We accept payments in the form of credit cards, money orders and personal checks. Credit cards accepted are Visa, MasterCard, Discover and American Express. There will be a $35.00 fee for all returned checks. |
| Sales Tax |
| Sales tax will be added to all orders shipped within the state of Illinois at the rate of 8.25%. Purchaser will be responsible for any applicable taxes in states other than Tennessee. |
| Cancellations |
| Purchaser has the right to cancel an order up to 48 hours after payment is made. |
|
|
